CCaaS

Contact Center as a Service is the best way to divert full focus on your business without the hassle of managing and operating the service. Whether you want to establish a new Contact center for your business or even upgrade the existing contact center capability to keep up with today’s multichannel solution, it is the time to enjoy the cloud luxury services and operate your contact center with zero IT team involvement and without the financial cost of buying hardware, Software, license and upgrading…etc.

Rapid technology innovation is a double edge sword; it can put you in the first line of the competition among your competitors, but at the same time it will dramatically increase your IT costs in terms of resources and facilities, which in turn requires high operational costs, so it is better to enjoy the journey relaxing in your seat and let our CCaaS drive your business to the maximum performance.

Contact center as a service (CCaaS) will let you feel the real meaning of:

Flexibility: Quickly deploy applications and provision capacity.

Affordable: No large capital outlay is required.

Dynamic: On-demand provisioning enables you scale up or down in no time.

Efficient: Pay only for what you need and what you use.

As we are using products and technologies from Cisco, the best vendor in Contact Center technology, there is no doubt that you will enjoy the most efficient and the state-of-art technology and services.

Our CCaaS is not bound by a single deployment model, and since the service solutions are based on an open and interoperable IP platform, we are providing complete flexibility to match the delivery model of your preferences, your business needs, and your legacy technology investments. The service delivery options for our CCaaS include:

Fully hosted as service: CCaaS allows you to host your Contact Center in our cloud.

Hybrid or Blended: this model allows you to host your critical Contact Center service partially in our cloud and your premises.

Managed Service: for your on-Premise Contact Center solution.

Why CCaaS ?

There is a lot of reasons that will make you made the decision to shift with us:

• No lengthy deployment time: There’s no equipment, Servers Software …etc to install and implement, so your collaboration service can be operational in no time.
• No capital expenses (CapEx): No hardware. No software. No data center. It’s all handled by our cloud service.
• No additional staff required: our operation team will take care of your service. That means lower support costs.
• No unpredictable costs: Pay only for what you use when you use it, you do not need to
• No upgrades: New features and upgrades are delivered to you without disrupting your business or your customers’ business, we will make sure all the time that you are working on latest technology.
• No worries: Cloud computing transforms the way in which services are provided, enabling unprecedented agility, scalability, and profitability. You can rapidly respond to changes in the market without having to manage an infrastructure.

•No long-term commitment to a specific solution: Companies can quickly acquire new services and capabilities without a long-term investment.

Our CCaaS will include:

The solution will include a comprehensive customer care portfolio, offering the state-of-the-art contact center capabilities such as:

Also our CCaaS is capable to integrate with whatever Back-end system such as CRM or Help Desk system

Norrvik CCaaS comes with ready connector for the integration with the top rated CRM and Help desk systems.

Furthermore, our CCaaS is capable to integrate with whatever Back-end system such as CRM or Help Desk system.

We are introducing three different models of services allowing you to choose the best plan fitting to your business and requirements as below:

* The star marked services will be subject to separate pricing for one time customization

We understand that you want your customers have a positive experience. At Norrvik CCaaS, we can deliver all your Contact Center needs in a hosted environment, helping your customer-focused functions interact with your customers the way you want today with an adaptable service that works as smart as you want. Let us do the management and keep you up to date with the latest leading-edge Contact Center solutions. Leave the heavy lifting IT and integration work to us while you get on serving your customers. Experience the CCaaS difference, backed by Cisco, and discover new and smarter ways of satisfying your customers.